Go To My Dashboard
Settings Support Menu

TotalAV Settings

Generate Log Files

To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we would ask you to provide us the TotalAV log files.

Taskbar

Click the Hidden Icons Arrow on the right of the Windows Taskbar.

System Tray Icon

Hold the Shift Key and right-click on the TotalAV System Tray Icon.

Generate Logs

Click Generate Troubleshooting Data.

  • Pressing the Windows key ⊞ and R together to open the run window.
  • Putting %programdata%/totalbrowser/logs into the run window.
  • Click OK.
  • Selecting all files in the folder.
  • Right click and Compress to ZIP file.

    • To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we would ask you to provide us the TotalAV log files

  • Hold the Option / Alt Key and Click on the TotalAV Menu Bar Icon (Top right near the clock).
  • Click Generate Troubleshooting Data

    • To make it easier for our TotalAV tech support team to solve your issue and provide you with a speedy resolution, we may ask you to provide us the TotalAV log files.

    Open Settings

    On the TotalAV Application, tap the Cog/Gear icon.

    Tap 'Generate Log Files'

    Tap 'Generate Logs'

    Save the Logs

    You can now share the downloaded log file.

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